User Extensions

Each employee or department can be assigned an extension. A voicemail box is automatically created for each extension.

Extension specific combination of rules such as announcement (voice on demand), follow me, call hunt, verify, queue and redirect can be assigned online.

For eg: you can easily assign an extension which informs “Please wait while I transfer your call to John Smith.”, tries all the contact numbers of John Smith based on day and time and if unreachable, redirects to a different extension or to John Smith’s voicemail.

Operator Extension

Direct your callers to your operator extension if they remain idle without responding to the auto attendant.

Voicemail

All standard features of voicemail are included with extensions. You can check voicemail through control panel, phone and by email.

Alerts

All voicemails can be automatically emailed as an attachment (wav).

Voicemail can also be notified through pager or SMS.

Play Voicemail via Email or PDAs

You can now play the voicemails on all PDAs such as Blackberry, iPhone, Windows Mobile, Palm etc. directly using the link embedded in the alert.

Large Message Storage Capacity

All voicemails are stored for a period of 30 days irrespective of the number of messages.

With voicemail-email notification, you can forward all your voicemails as attachment and store them in your mail box.

Dial by Name

Allow your callers to reach an extension just by dialing the first or last name of the employee.

Call Forwarding

With a Virtel Voice account, callers can be transferred to any desired telephone numbers (mobile, land line, fax) within the continental United States.

Follow me:

The incoming calls are forwarded to the designated list of numbers sequentially, until the call is acknowledged. The subsequent numbers will not be called unless the first person is busy answering other calls or if he is not willing to answer the calls.

Call Hunt (Find me):

With call hunt feature, the incoming call is forwarded to all the designated recipients simultaneously.

This feature is useful if you have more than one agent at same level to answer the calls.

Availability Scheduling

Forward the calls to different numbers based on the time and weekday.

Live Call Transfer

Transfer the live calls simply by pressing # followed by the extension of the person whom you wish to forward calls.

Greetings

Play your company greeting based on the time and weekday.

Fax to Email

Receive a fax via your PBX system and it will be sent to your email address as a pdf.

Tele Conference

Setup a teleconference that enables you to connect an unlimited amount of people to a call .

Call Recording

Select to have all calls recorded or record only upon key press .

Music on hold

Choose from a default set of prerecorded music or play your informational greeting by uploading one.

24/7 Web Panel

With online panel, you are always in control of your telephony. You can access and make any changes to your account 24/7. The changes reflect instantaneously. You can access the screenshots of the control panel here.